Privacy Policy

Cook Heating Solutions is a sole trader business operated by Daniel Cook, providing plumbing, heating and gas engineering services on the Fylde Coast and North West of England.

For the purposes of UK data protection law, Daniel Cook is the data controller for personal information collected through this website.

Contact: cook.heating@hotmail.com | 07389 092312

When you use the enquiry form on this website, we collect the following personal data:

• Your name • Your phone number • Your email address (optional) • Your postcode or area • The type of job you are enquiring about • Any message or additional details you choose to provide • Your preferred contact method

We do not collect any sensitive personal data, payment information, or data from children.

We collect and use your personal data for the following purposes:

• To respond to your enquiry and provide a quote — legal basis: contract (taking steps at your request prior to entering a contract) • To contact you about your enquiry by phone, email or WhatsApp, according to your stated preference — legal basis: contract • To keep a record of communications for the purposes of managing the job — legal basis: legitimate interests

We do not use your data for marketing, profiling or automated decision-making. We do not sell your data to third parties.

Enquiry form submissions are sent by email to cook.heating@hotmail.com. This email is hosted by Microsoft (Hotmail/Outlook) and subject to Microsoft's privacy and security standards.

We do not operate a database of customer data. Contact details are kept only in email correspondence and are not shared with any third party except where required by law.

We will keep your enquiry details for as long as necessary to complete the work or respond to the enquiry, and no longer than 12 months after our last contact unless we have an ongoing business relationship.

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of access — you can ask what personal data we hold about you • Right to rectification — you can ask us to correct inaccurate data • Right to erasure — you can ask us to delete your data • Right to restrict processing — you can ask us to limit how we use your data • Right to object — you can object to us processing your data

To exercise any of these rights, contact us at cook.heating@hotmail.com or call 07389 092312. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

This website does not currently use tracking cookies, advertising cookies or third-party analytics tools. No cookie consent banner is shown because none is required.

If this changes in the future, this policy will be updated and a cookie notice added to the site.

This website contains links to the Gas Safe Register website and WhatsApp. We are not responsible for the privacy practices of those third-party sites. We recommend you read their own privacy policies.

We may update this privacy policy from time to time. The date at the bottom of this page shows when it was last updated. Continued use of this website after any changes constitutes acceptance of the updated policy.